Privacy Policy

Last updated: July 3, 2025

Row & Ma Paris SAS operates this store and website, including all related information, content, functionality, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Row & Ma Paris is powered by Shopify, which allows us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal information we collect or process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include data that is collected anonymously or made non-identifiable.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information : name, address, billing address, delivery address, telephone number, email address.

  • Financial Information : Credit or debit card numbers, bank account information, transaction details, payment method, payment confirmation and other payment-related information.

  • Account information : username, password, security questions, preferences and settings.

  • Transaction information : items viewed, added to cart, wish list, purchased, returned, exchanged or canceled, as well as your past transactions.

  • Communications : information contained in your messages or requests sent to our customer service.

  • Device information : device type, browser, network connection, IP address, unique identifiers.

  • Usage Information : Data about your interaction with the Services, including how you browse or use our platforms.

Sources of personal information

We may collect your personal information from:

  • directly from you (when creating an account, using the Services or your communications with us);

  • automatically through the Services (through your device or cookies and similar technologies);

  • from our service providers;

  • from our partners or other third parties.

How we use your personal information

Depending on your interaction with us, we may use your personal information to:

  • Provide, adapt and improve the Services : fulfillment of your order, management of your account, shipping, returns, personalized recommendations, etc.

  • Marketing and advertising : sending offers, promotional messages, targeted advertising based on your activities on the site.

  • Security and fraud prevention : account authentication, detection of fraudulent or illegal activities.

  • Communication with you : customer support and relationship management.

  • Legal reasons : compliance with applicable laws or response to legal proceedings.

How we disclose your personal information

We may share your personal information:

  • with Shopify , our suppliers and other service providers (payment, cloud storage, delivery, etc.);

  • with our business or marketing partners ;

  • when you give us your explicit consent ;

  • with our subsidiaries ;

  • in the context of a business transaction (merger, bankruptcy, etc.) or for legal reasons .

Relationship with Shopify

The Services are hosted by Shopify , which collects and processes some of your information to provide and improve the Services.
Shopify may use this data, in combination with other information from other merchants, to provide enhanced functionality.
To learn more about how Shopify handles your personal data, please review Shopify's Privacy Policy https://privacy.shopify.com/fr
You can also exercise your rights relating to your personal data there.

Third Party Websites and Links

The Services may contain links to websites operated by third parties. We are not responsible for their privacy or security practices. You should read their policies before submitting your information.

Children's Data

The Services are not intended for children, and we do not knowingly collect information from minors. If a child has provided personal data, the parent or guardian may contact us to request its deletion.

Security and retention of your information

No security measures are perfect; we cannot guarantee absolute security.
The length of time we retain your information depends on various factors (legal obligations, service needs, dispute resolution, etc.).

Your rights and choices

Depending on where you live, you may have the following rights:

  • Access/knowledge : obtain a copy of your data.

  • Deletion : Request deletion of your personal information.

  • Rectification : correct inaccurate data.

  • Portability : receive your data in a transferable format.

  • Communications Management : Unsubscribe from promotional emails.

You can exercise these rights through the Services or by contacting us.
We may verify your identity before acting on your request.

Complaints

If you have a complaint regarding the processing of your personal data, you can contact us or, depending on your country, lodge a complaint with your local data protection authority.

International transfers

Your information may be transferred to and stored in countries other than the one in which you reside.
If data is transferred outside the European Economic Area or the United Kingdom, we will use recognized legal mechanisms (standard contractual clauses, etc.).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The last update date will be adjusted accordingly.

Contact

For any questions regarding our privacy practices or exercising your rights, please contact us at: hello@row-ma.fr