Privacy policy

Privacy Policy

Row & Ma Paris SAS operates this online store and website, including all associated information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (collectively, the “Services”).
Row & Ma Paris operates through Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
In the event of any conflict between our Terms of Use and this Privacy Policy, this Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information”, we mean any information that identifies, relates to, or could reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services, your place of residence, and applicable law, we may collect or process the following categories of personal information:

  • Contact Information: name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: credit or debit card numbers, bank account details, transaction information, payment method, and payment confirmation.

  • Account Information: username, password, security questions, preferences, and settings.

  • Transaction Information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and your transaction history.

  • Communications: content of messages or inquiries sent to our customer service.

  • Device Information: device type, browser, network connection, IP address, and unique identifiers.

  • Usage Information: data on how you interact with the Services, including browsing and usage behavior.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, use the Services, or communicate with us);

  • Automatically through the Services (e.g., via your device, cookies, and similar technologies);

  • From our service providers;

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services: order fulfillment, account management, shipping, returns, and personalized recommendations.

  • Marketing and advertising: sending offers, promotional messages, and targeted ads based on your activities.

  • Security and fraud prevention: account authentication, detection of fraudulent or unlawful activity.

  • Communication: customer service and relationship management.

  • Legal compliance: to comply with applicable laws or respond to legal processes.

How We Disclose Your Personal Information

We may share your personal information:

  • With Shopify, our vendors, and other service providers (e.g., payment processors, cloud storage, delivery partners);

  • With our business or marketing partners;

  • When you provide your explicit consent;

  • With our affiliates or subsidiaries;

  • In connection with a business transaction (e.g., merger, bankruptcy, or acquisition), or for legal reasons.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain information in order to provide and improve the Services.
Shopify may use such information, in combination with data from other merchants, to enhance its features.

For more information on how Shopify processes personal data, please refer to Shopify’s Privacy Policy.
You may also exercise your data protection rights directly through Shopify.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those websites. You should review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from minors.
If a child has provided us with personal data, a parent or guardian may contact us to request deletion.

Security and Retention of Your Information

While we implement appropriate technical and organizational measures to protect your information, no security measure is absolute.
The retention period for your information depends on various factors, including legal obligations, business needs, and dispute resolution requirements.

Your Rights and Choices

Depending on your place of residence, you may have the following rights:

  • Access / Knowledge: obtain a copy of your personal data.

  • Deletion: request the deletion of your personal information.

  • Correction: update or correct inaccurate data.

  • Portability: receive your data in a portable format.

  • Communication preferences: opt out of promotional emails.

You may exercise these rights through the Services or by contacting us directly.
We may need to verify your identity before processing your request.

Complaints

If you have a concern about how we handle your personal information, you may contact us directly. Depending on your country of residence, you may also file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to and stored in countries other than your own.
Where data is transferred outside the European Economic Area or the United Kingdom, we will use legally recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations.
The date of the most recent update will be indicated at the top of this page.

Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
Email: hello@row-ma.fr